Afzal offers worldwide delivery of its products right to your doorstep. The delivery time may vary based on your location, but orders processed from Monday to Saturday are expected to arrive within 3 to 5 business days. International deliveries may take longer, up to 10 to 20 days. The delivery details for your order will be shared with you via a confirmation email. If you require assistance, please feel free to reach out to us at sales@afzalmangoes.com, and one of our team members will be happy to help. When returning a product, we recommend using a shipping method that is insured and requires a signature upon delivery to ensure the safe return of your item.
Return Policy:
If you are not completely satisfied with your order, you can return or exchange it within 7 days of receiving it. Once you have shipped the return package, please inform us of the tracking number. Please note that shipping fees are non-refundable and will be subtracted from your refund amount.
Order Cancellation:
If you need to cancel an order, it is important to contact us as soon as possible. Orders typically ship within 24 hours of being placed, so it is important to let us know promptly if you need to make any changes. To cancel an order, please email us at sales@afzalmangoes.com within 24 hours of placing it. Orders placed over the weekend will be processed or cancelled on the following business day.
Damaged Products:
If your products arrive damaged due to shipping, please save the box and the products and immediately notify us by emailing sales@afzalmangoes.com. The shipping carrier will inspect the package and retrieve the damaged goods, and your products will be replaced.
Return Policy
We offer a 05-day return period, meaning you have 05 days from the date of receiving your item (Excluding Mangoes) to request a return. In order to be eligible for a return, your item must be in its original condition, unused and with tags, and in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, simply contact us at sales@afzalmangoes.com. If your return is approved, we will provide you with a shipping label and instructions on how and where to send your package. Please note, items sent back without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at sales@afzalmangoes.com.
Damages and Issues
Upon receipt of your order, please inspect it carefully and immediately notify us if the item is defective, damaged or if you received the wrong item. We will assess the situation and make it right.
Exceptions / Non-returnable items
Unfortunately, some items cannot be returned, such as perishable goods, custom products, and personal care items. Hazardous materials, flammable liquids, and gases are also not eligible for return. If you have any questions or concerns about a specific item, please contact us.
Sale items and gift cards are not eligible for returns.
Sale items and gift cards are not eligible for returns.
Exchanges
The quickest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item once the return is accepted.
Refunds
Once we receive and inspect your return, we will inform you if the refund has been approved or not. If approved, the refund will be processed back to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund
